Building an Omnichannel AI Support Engine for Voice, WhatsApp, Email & Chat

November 12, 2026 · Dev.to

Permission-aware RAG: enforce access at retrieval, not in the prompt
Most internal knowledge assistants start the same way: index everything in the shared drive, put a chat box on top, and
Giving the copy to an LLM: a whitelist gate beats a better prompt
Giving the copy to an LLM: a whitelist gate beats a better prompt The short version of a longer build. Stable Diffusion
5 Cognitive Distortions That Hit When Debugging (And How to Break Them) — Part 2
5 Cognitive Distortions That Hit When Debugging (And How to Break Them) You've been staring at the same bug for 3 hours.
Python Caption Retrieval for E-Commerce PDFs (Chunking Around Image Freshness)
TL;DR: For image caption search over a changing folder of e-commerce PDFs, index one image-centered record per figure, k
Man drowns, toddler fighting for life after being pulled from waters in NSW Mid North Coast
A man has died and a toddler is fighting for life after being pulled from the water in NSW.